{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
10/15/2025 12:56:31 AM
1
Xboxone hanging at screen before character selection
PLATFORM: Xbox
ISSUE: Game hangs at screen before character select screen
REPRO STEPS:
Login to Xbox account
select Destiny 2 and "Play Game"
ACTUAL RESULT:
Game just sits on screen where you can see shapes spinning
EXPECTED RESULT: Should get to character select screen
NOTES: Have tried hard reset of console and reset routers. Other games that need to connect to game servers work just fine.
-
1 ReplyHi there, Thanks for reaching out! Please try restarting the game and clearing the download cache to resolve the problem: https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache If you continue experiencing this after clearing the cache, we recommend you try re-installing the game. Please let us know if you're still experiencing this afterward!
