[quote] The customer paid for the content on the disk.[/quote]
The customer paid for the game. The game is contained on the disc. But there are other things on the disc, things that they didn't pay for. They shouldn't have, and aren't given, access to that.
[quote]Don't you think it's rather unfair for that technically paid for content to be locked behind a snippet of code?[/quote]
If it's content that is actually paid for? Yes. But DLC on the disc with the game isn't paid for when the game is bought.
[quote]Asking for it isn't entitlement, it's asking to play all of the game the customer paid for.[/quote]
And gamers do have everything to play that they paid for.
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