I will consider it. 1. Giving away freebies here and there is NEVER a dumb decision. It ensures customer loyalty and acts of goodwill may earn you new future customers. And when a reputation has been harmed like Bungie's have, that's steps you take to rebuild consumer trust, especially when you have a 10 year plan. 2. Actually, it was Battlefield 4 that made the UK government to make laws to protect digital customers. Of course, the current political climate in the US will not allow such a thing...for now. All it will take is a major scandal...and we inch towards that everyday. In the pursuit of profit, publishers shown little to no restraint and it will get worse. 3. While refunds should always be an option to consumers, I've never mentioned that. My point was to make amends with disappointed gamers. Sure they have the money now, but even that runs out. If they don't at least make an effort to get those customers back, they won't have money (or not as much to make the games they like to make). I never assumed you to be 100% loyal to Bungie, but your earlier post made it sound like they're above reproach or accountability because they've already sold their game. They're not. Even though the game is in our hands, Bungie still answers to us, especially if they want more money. They've made baby steps towards a corrective action, but much more needs to be made. It'll take more than a Cryptarch fix to placate the masses. They need to effectively and openly communicate to their fans. They need to address these issues and offer solutions. They need to SHOW (not tell) that they're actively listening. Sure, game development takes time and most understand that. That's why communication is so important. And a few freebies here and there will keep people still.