Sorry for the late response to this! I know you're in the clan now and that its all sorted.
For anyone else reading this, the answer is yes, having to wait for approval to join the clan is normal, because that's how I set it up. On the previous groups some people had issues not being able to join the clan when no approval was needed. By having it set like this, I don't seem to have those issues any more.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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