It is not a poor excuse. Sorry it does not match your experiences, but it matches mine. Nothing to get over - I'm a big boy, and do not whine on the internet about what I do or don't get. Perhaps you find it hard to believe that people are capable of that, but they are.
Fair to say a certain segment of the Sony population whines as much as a certain segment of the Microsoft population - but to assume the characteristics of every person who owns a console is that of ranting and raving about what the other ones have is ultimately out of touch with reality.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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