The problem is, they ARE making changes and they ARE trying to change things, but it doesn't happen overnight. Every time I see an update there's 700 people calling Deej a douche and putting no reasonable opinions on the table. That's the problem. These things take TIME, and nobody seems to have the bloody patience to accept that and let them do their thing without going batshit crazy and calling for Bungie's collective heads. This whole community needs to calm down a bit and let them work their magic without CONSTANT hate mail. If I were Deej, I'd have already given up on us, but he hasn't, and that speaks volumes.
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I'm not talking about the patches or updates to the game, my concerns are about this business model. You give them an inch here and 5 years down the track its suddenly a mile and we are being held to ransom even more so over dlc and in game content based on our preferred console.