I think that if you genuinely, objectively look at the game as a whole it's pretty impressive and Bungie deserves some respect for that. However, the constant negative feedback and Bungie's inability to respond to that feedback in any way has created this situation where gamers feel it's us vs Bungie, or good vs evil. It's all really just basic collective condition psychology. Groups will often unite and further strengthen their beliefs if they feel unanswered. This is exactly what is happening right here. The lack of communication and poor relations management from Bungie's side can still be fixed. All people want is integrity, transparency and the ability to admit failure. Perhaps then we can regain what once was a prospering, healthy community.