I never understand it when people say "why did you fix X when Y & Z are more important, you should fix them first" It's like they don't understand that there's different people working on different tasks. It isn't just one guy on one helpdesk working through a list of tasks and just churning out the easy ones. Let the people fixing bug Y fix bug Y and the people doing Z do Z. Then let the other people deal with the other issues. "Well why dont those other people help with Y or Z instead of the other things?" You might ask. Well cause that might not be where their skills lie, they might not have a clue how to fix it. Also 'too many cookes spoil the broth' Just cause this and that is being tweaked, updated or changed...doesn't mean the big things we've been asking for aren't in the works.