I'm not, I work in IT, which is causing me to hate everyone and everything.
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Have they ever even tried just unplugging it first.
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You joke but restarting the computer usually fixes a lot of th issues and most people don't do it. I have to do it for them and then they'll say "Gee, I could have done that." No shit? Why didn't you?
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I do all my own internet stuff at home and I tell you 9 times Outta 10 all I got to do is reboot that damn router.