No game should have you go to an out of game app/website to be able to access it's content period. It's creating a problem and not willing to come up with the solution when a game on the same launcher on pc literally has had a fix to this same issue for years now it's called a pre-made group finder . It's easy to implement and would fix 99% of these problems.
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Edited by Art0rias26: 5/29/2019 8:40:02 AMI dont dispute that and to be honest im at work, didnt read OP to full extent, but yeah matchmaking for solos could definitly improve but the problem will be willingness and so on the when you do find people and they cant communicate will you still play, a lot of fine tuning to do and variables to sort out but yeah if they can fix it id say that would be great, you can go with your friends or group up with randos on a in game premade fireteam of randos and there you go, i agree with you like i said, bad comprehension on my part, thought they want everything available to be done solo and eliminate teamplay entirely