I hear you. There's got to be a way to kick them. I know nothing about coding, but if a player is just walking against a wall while the rest of the group advances, I wouldn't think it'd be too hard to identify them, and boot them. The beauty of matchmaking is that someone would almost always be available to take their place.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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